Refund policy
Refund & Return Policy
Thank you for shopping with Garden Yours.
We want every customer to be satisfied with their purchase. If you are not completely happy with your order, you may return eligible items within 30 days of receiving them.
Eligibility for Returns
To qualify for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items cannot be returned:
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Products showing signs of use, damage, or modification.
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Custom-made or personalized products.
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Clearance or final-sale items.
Refund Process
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide photographs of the issue. We will work to resolve the matter promptly.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Information
Garden Yours
Email: support@gardenyours33.com
Phone: +44 131 628 5743
Address: 265 Colinton Road, Edinburgh, EH13 0PP